Please read these Terms and Conditions carefully before using RiskTrack. By using our services, you agree to be bound by these terms. RiskTrack is a safety assistance tool and does not replace emergency services.

1. Definitions and Interpretation

• App: RiskTrack mobile application on iOS and Android
• Company / We / Us / Our: Kando Pro-House and Services Ltd
• Services: All features, functions, and services provided through the App and Website
• User / You / Your: Any person accessing or using our Services
• Website: www.risktrack.co
• SOS Alert: Emergency notification features within the App
• Incident Report: User-submitted safety reports
• NDPR: Nigeria Data Protection Regulation (2019)
• Emergency Services: Official responders including police, fire, and ambulance

2. Acceptance of Terms

• By downloading or using RiskTrack, you confirm that you accept these Terms and the Privacy Policy. If you do not agree, do not use the app.
• Your continued use after updates to the Terms means you accept the changes.

3. Company Information

• Company Name: Kando Pro-House and Services Ltd
• Address: Victoria Island, Lagos, Nigeria
• Email: support@risktrack.co
• Website: www.risktrack.co
• Registered: Under the laws of the Federal Republic of Nigeria

4. Services Provided

RiskTrack offers a safety platform for individuals and communities with tools for emergency awareness, safety alerts, and incident reporting.

• 4.1 Service Scope
• Does not replace emergency services
• Does not guarantee prevention of harm or crime
• Uses user-generated and third-party data
• May be limited by technical issues

5. User Eligibility

• 5.1 Age Requirements
• Minimum age: 13
• Under 18: Needs parental consent
• Under 13: Direct parental supervision required
• 5.2 Legal Capacity
• Must have legal capacity to enter into contracts.
• 5.3 Geographic Restrictions
• International use is allowed if it complies with local laws.

6. User Registration and Accounts

• 6.1 Account Creation
• Requires:
• Accurate personal details
• Valid email or phone number
• Secure password
• (Optional) emergency contact info
• 6.2 Account Security
• Users are responsible for:
• Password protection
• Device and app security
• Notifying us of any breach

7. User Responsibilities

• 7.1 Appropriate Use
• Do Not:
• Submit false reports
• Abuse SOS features
• Provide misleading locations
• Harass or threaten others
• Hack, reverse engineer, or interfere with app operations
• 7.2 Device and Technical Requirements
• User must:
• Maintain GPS-enabled, compatible device
• Have stable internet connection
• Keep app updated
• Grant necessary permissions
• Reminder: RiskTrack’s performance relies on your device’s correct settings and connectivity.

8. Emergency Disclaimer

RiskTrack is not a replacement for emergency services. In urgent cases, contact emergency responders directly.

• 8.1 Limitations
• RiskTrack cannot guarantee:
• Instant response
• Accurate service dispatch
• Harm prevention
• Continuous access
• Location accuracy in all situations

9. SOS and Emergency Features

• 9.1 SOS Alerts
• Includes:
• Live location sharing
• Emergency contact notifications
• Background audio recordings (legally permitted)
• Real-time tracking
• 9.2 SOS Misuse
• Improper use may result in:
• Account suspension
• Legal penalties
• Notification to authorities
• Fines for false alarms

10. Incident Reporting

• 10.1 Standards
• Reports must be:
• Accurate and truthful
• Objective (no speculation)
• Respectful of privacy
• Compliant with local laws
• 10.2 Moderation
• We may:
• Verify or remove content
• Report incidents to law enforcement
• Suspend users who abuse the system

11. Location Services

• 11.1 Collection
• Location data helps:
• Enable SOS features
• Provide safety alerts
• Create heatmaps
• Improve service performance
• 11.2 Usage
• Location data is:
• Shared with emergency contacts
• Used anonymously for safety intelligence
• Protected with encryption and security protocols

12. Subscription Plans and Payments

• 12.1 Tiers
• Plans include Free Plan and Safer Packages for local (Nigeria) and international users.
• Free Plan: Basic SOS, community reporting, limited history
• Safer-10 / 50 / 1000 (Nigeria): From 1–50 communities
• Safer-10E / 20E / 1000E / MaxEx (Overseas): Custom group safety plans
• 12.2 Payment Terms
• Secure third-party processing
• Auto-renews unless canceled
• Refunds per Nigerian consumer law
• 12.3 Cancellation
• Cancel anytime through the app or website.

13. Privacy and Data Protection

• 13.1 NDPR Compliance
• RiskTrack complies with NDPR and other international data laws.
• 13.2 User Rights
• You can:
• Access your data
• Correct or delete it
• Withdraw consent
• Object to its use
• 13.3 Data Security
• Includes:
• Encryption
• Access controls
• Periodic security reviews

14. Intellectual Property

• 14.1 Ownership
• RiskTrack trademarks, software, and content belong to Kando Pro-House and licensors.
• 14.2 License
• You may use RiskTrack for personal purposes only.
• 14.3 Restrictions
• Do not:
• Copy, alter, or distribute the software
• Use branding without permission
• Reverse engineer or misuse content

15. User Content

• 15.1 Ownership
• You own your content but grant us a free license to use it for safety improvements.
• 15.2 Standards
• Content must be:
• Truthful and lawful
• Respectful of privacy
• Free from harm or offensive material

16. Prohibited Activities

• Strictly prohibited:
• Hacking / unauthorized access
• Malware or system interference
• Data mining or scraping
• False emergency alerts
• Harassment or impersonation
• Exploiting app features commercially

17. Service Availability

• 17.1 Uptime
• We aim for consistent uptime, but service may be interrupted by:
• Maintenance
• Network failures
• Force majeure events
• 17.2 Location Limitations
• Service performance may vary based on your location and infrastructure.

18. Limitation of Liability

• We are not liable for:
• Personal harm or death
• Lost property or data
• Technical or third-party failures
• Consequential damages
• Maximum liability: ₦10,000 or past 12-months’ fees—whichever is higher.

19. Indemnification

• You agree to indemnify us for:
• Breaching these terms
• Submitting false data
• Violating laws or rights
• Misusing emergency tools

20. Termination

• 20.1 By User
• You may close your account at any time.
• 20.2 By Us
• We may suspend your account for:
• Violations or abuse
• Illegal activity
• Payment failure
• Threats to safety or service
• 20.3 Post-Termination
• Access ends immediately. Your data may be deleted per our retention policy.

21. Governing Law

• Applicable Law: Nigerian Constitution, NDPR, Cybercrimes Act, Consumer Protection Act, CAMA 2020
• Jurisdiction: Lagos State courts and Federal High Court of Nigeria

22. Dispute Resolution

• 22.1 Informal Efforts
• We will try to resolve issues informally within 30 days.
• 22.2 Mediation
• Unresolved disputes may go to arbitration under Nigerian law.
• 22.3 No Class Actions
• You waive rights to class action suits.

23. Modifications

• 23.1 Our Right
• We may update these Terms and notify you through:
• App
• Email
• Website
• 23.2 Your Acceptance
• Continued use = agreement to the new terms.

24. Third-Party Services

• RiskTrack integrates:
• Google Maps
• Payment systems
• SMS providers
• Cloud storage
• Social sharing tools
• These are subject to their own policies.

25. General Provisions

• Severability: If any part is invalid, the rest remains enforceable
• Entire Agreement: This and the Privacy Policy form the full agreement
• No Waiver: Our failure to enforce a clause doesn’t waive it
• Assignment: You can’t assign rights; we can
• Force Majeure: Neither party is liable for uncontrollable events

26. Contact Us

• General: support@risktrack.co
• Business Hours: Mon–Fri, 9am–6pm WAT
• Website: www.risktrack.co